The links below will bring you to the appropriate section. If you can't find the answer to your question here, please see Technical Support and Known Issues.
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Send a request to and we will check your e-mail address against our license database. If you have changed your e-mail address, please advise us of your original e-mail address or the name under which you ordered ZipOut. We will return the correct license code via e-mail. |
There are several
reasons why the ZipOut toolbar buttons might not appear on a message. Here are
the most common scenarios:
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The ZipOut Toolbar provides important ZipOut commands, including Manage Attachments and Find Attachments. Here are some useful tips regarding the ZipOut Toolbar.
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Yes, if you are using ZipOut version 2.1.2301 or later. With Outlook 2002 or
later, ZipOut command bar buttons
are fully integrated with the Standard toolbar for all WordMail formats. Due to limitations in
the Outlook 2000 object model, ZipOut command bar buttons will not appear on any
message (Inspector) where Word is the e-mail editor. In this case the ZipOut command bar buttons
will be available on the ZipOut Toolbar in
the Outlook Explorer window.
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If you attempt to send an HTML page using the File Send command in Internet
Explorer and HTML is your default mail format, Outlook will embed the page in
the message and no compression will occur. Due to limitations in the Outlook
object model, ZipOut will not operate if you use the Send To command in
other applications and Outlook is not running. See the table below for supported
Send Methods.
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There are several
reasons why uncompressed attachments appear in a folder. Here are
the most common scenarios:
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The Outlook E-mail Security Update is installed on your system, preventing programmatic access to items in a Contacts folder. When ZipOut detects this update, attachment management skips folders that contain contact items. You can still compress attachments to individual contact items by checking Contact Items on the ZipOut Property Page. |
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When you set up indexing you will see a list of all the available "message stores" in your Outlook profile. Your personal mailbox will always be available, but if you any additional personal folder (PST) files such as an archive file in your profile those will also show up. And if you are connected to a Microsoft Exchange server and have added other users' mailboxes to your profile (assuming you have been granted the rights to do so), those other mailboxes will available for indexing as well. ZipOut will index attachments in all of the folders of each message store that you select. When the results of a search are returned, ZipOut includes the name of the folder where the attachment is located but not the name of the message store. If the attachment is in a PST file, then you must currently have the PST open in your profile to be able to work with the attachment. If the attachment is in another user's mailbox, as long as you still have rights on that mailbox you will be able to access the attachment, even if you have removed the mailbox from your profile. |
Find Attachments gives you two ways to search by message sender.
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| Offline indexing is not recommended unless you synchronize all folders and items within those folders. If your index does not return the correct results, you should select Index Attachments on the ZipOut menu or ZipOut shortcut menu and check the Delete Existing Index and Rebuild box. You can also schedule a task that will delete the existing index and rebuild the index. Select Index Attachments on the ZipOut menu or ZipOut shortcut menu, check the Delete Existing Index and Rebuild box, and then click the Schedule button to create a scheduled task. The Scheduled Task will rebuild the index instead of performing an incremental index. |
| No, the index is actually stored in your mailbox so you can access it from any machine where ZipOut is installed. For any profile using that mailbox as the primary message store, you will be searching against the same index. However, if profiles on different machines include different message stores then in some cases all of the results of your search will not be accessible from a particular machine. |
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I
lost track of a ZipOut dialog box. Where did it go?
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If a ZipOut dialog box is open, the dialog box is shown in the Windows Taskbar. If you cannot find a ZipOut dialog box, look for it on the Windows Taskbar (usually at the bottom of your display). Windows XP only: If you turn on Windows XP taskbar grouping, Windows XP groups ZipOut dialog boxes and ZipOut Help with Outlook on the Taskbar. You can turn Windows XP taskbar grouping on or off by right-clicking the Taskbar and selecting Properties from the Taskbar shortcut menu. Clear or check the Group similar taskbar buttons box to turn grouping off or on. For additional information on Windows XP taskbar grouping, see the following KB article: |
Outlook 2003:
For additional information, please see Enabling ZipOut. |
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I
used ZipOut to schedule a compress/index attachments task, but the task does not
run. Why not?
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You must provide a password in order to run the task under Windows XP Professional or Home editions. If you view the Windows Task Scheduler folder, you may see a "Could not Start" status next to the task. For additional information to correct this problem, please see the following KB article: Task Scheduler Does Not Run Tasks When "Run As" User Account Has No Password |