Technical support requests will only be accepted via electronic mail.
Before you send an e-mail support request, explore Script Director help and click the Search button to consult help topics. See Programming Outlook and Collaboration Data Objects for a complete listing of KB articles for the Outlook/Exchange developer. Also visit the Script Director Frequently Asked Questions (FAQ) at http://www.microeye.com/scriptdirector/SDFAQ.htm. Otherwise send e-mail to Micro Eye technical support at for Script Director product support. Every attempt will be made to resolve your problem as quickly as possible. The following sections contain links to relevant Knowledge Base articles:
1. Select the Technical Support command on the Help menu.
2. Script Director will automatically create a help request message.
3. Please clearly describe the nature of the problem you are experiencing
4. Provide a list of steps to reproduce the problem.
Please note that on-line support via electronic mail is the only means of submitting problem reports. We attempt to respond to e-mail problem reports within 24 hours.
If you have a question about Microsoft Exchange Scripting, Microsoft Outlook, Outlook forms development and installation, VBScript, Routing Objects, or Microsoft Exchange Server Administration, please consult the Microsoft Knowledge Base at http://support.microsoft.com/support. You can also request peer-to-peer support for your problem relating to Exchange or Outlook in the Microsoft public newsgroups. Essential newsgroups for Outlook/Exchange development are as follows:
Outlook Forms Programming Newsgroup
Exchange Applications Newsgroup
Scripting Newsgroup for VBScript
Scripting Newsgroup for Debugger
The following KB Articles are especially relevant for issues relating to Exchange Server Scripting or Outlook Forms development. This list is not meant to be all-inclusive. Scripting and form development issues can be difficult to debug and resolve. These KB articles will give you information on some of the most commonly encountered problems:
INFO: Active Messaging and Collaboration Data Objects (CDO)
INFO: Differences Between CDO, Simple MAPI, and Extended MAPI
INFO: Updated AutoAccept Event Script
INFO: What is a Developer Support Messaging Issue?
OL2002: General Information About Using VBScript with Outlook (Q290661)
OL2002: ItemRemove Event Does Not Run in Some Scenarios (Q291423)
OL2002: Resources for Custom Forms and Programming (Q287531)
OL2002: Why Outlook Displays a Security Warning Message When You Open an Item (Q290663)
OL2000: (CW) How to Remove a Custom Form from a Folder
OL2000: Agents Tab Not Displayed in Folder Properties
OL2000: Forms Support Limited Number of Fields, Controls
OL2000: General Information About Using VBScript with Outlook
OL2000: Getting Support for Developing Outlook-Related Solutions
OL2000: How the Forms Cache Works
OL2000: How to Clear the Outlook Forms Cache
OL2000: How to Hide a Published Form
OL2000: How to Set Any Form as Default for a Folder
OL2000: How to Use Fields and Controls with VBScript
OL2000: Microsoft Exchange Event Service Won't Start After Uninstall of Office 2000
OL2000: Questions About Custom Forms and Outlook Solutions
OL2000: Working with Form Definitions and One-Off Forms
OL98: Agents Tab Not Displayed in Folder Properties
OL98: Custom Forms and Programming Limitations
OL98: Form Name Not Updated When Programmatically Published
OL98: How to Clear the Outlook Forms Cache
OL98: Working with Form Definitions and One-Off Forms
PRB: Can't Get Appointment Properties With EventDetails.MessageID (Q243387)
PRB: Can't Reduce Time Interval for Timer Event in Microsoft Exchange (Q246712)
XADM: "A Fatal Error (0x8004011d) Occurred" Event ID 11 Error Message Is Logged (Q281683)
XADM: Changing the Dedicated Public Folder Server May Break AutoAccept Scripts
XADM: Configuring the Diagnostics Setting for the Events Service
XADM: Event Agent Fires Every 15 min If No Schedule Is Defined
XADM: Event Service Won't Start If Alternate PF Server Selected
XADM: Events Service Fails to Start with MAPI 8040107
XADM: Exchange Server Setup Doesn't Work; Error 0xC002041D Starting Event Service
XADM: How to Remove Duplicate EventConfig Folders
XADM: Reducing Event Service Firing Delays
XADM: Removing and Re-Installing the Event Service
XADM: Suitable Applications for Exchange Server Event Scripting
XCLN: Agents Tab Missing in Outlook Inbox Properties (Q247839)
XCLN: Event Script Cancelled After Exceeding 900-second Time Limit
XCLN: Event Service Stops with Event ID 5 (Q236170)