The links below will bring you to the appropriate section. If you can't find the answer to your question here, please see Technical Support.
Q: What Exchange server permissions are required to install scripts and forms in mailboxes with the Script Director Installation Wizard?
A: If you plan to use the Installed Forms and Installed Scripts reporting capability of Script Director for mailboxes, you will also need to create a Script Director NT Account that has Mailbox Owner rights on the Recipients container. The privileges for reporting and installation/deletion are equivalent from the perspective of Script Director. See permissions for complete details.
Q: Does Script Director copy user-defined fields in a folder during drag and drop form installation?
A: If you drag a form from one folder to another to publish the form or use the Script Director Installation Wizard to publish the form to mailbox or public folders, any user-defined fields in the source folder will not be copied to the target folder(s).
Q: When I open a form in design mode, the code behind the form runs. Why?
A: When you navigate to a form in the Script Director folder tree and open the form in design mode, the Item_Open code runs in the form. If the Item_Open code includes any user-interface elements such as message boxes, those message boxes will pop up in Script Director.
Q: When I try to run Script Director it complains about Cached Exchange Mode and won't start. What's going on?
A: By default, when Outlook 2003 creates a new Exchange account it uses Cached Exchange Mode to connect to the server. In this mode Outlook connects to a local cache of the mailbox data, which is then updated periodically from the server. Cached Exchange Mode has benefits, but a profile using this mode will not work for Script Director. To change an account to use a direct connection to Exchange:
The next time you log on to this profile Outlook will connect directly to Exchange, and Script Director will now work